Suraj Mulay

Suraj has over seven years of training, consulting and auditing experience (ISO, ITIL, COBIT, CMMI, SSAE16, PCI DSS, PMP, PRINCE2) while working with organizations in Information and Communications Technology, banking and financial institutions, automobile, manufacturing, construction and power utility company. He can be contacted on

Posts by Suraj Mulay

COBIT 5 – Business and Management Framework for better Governance!

Introduction In today’s complex world, there are a number of standards and frameworks which are prepared and then published by various institutions with some set specific objectives. Some of the prominent ones among this superfluity of standards and frameworks are ITIL, ISO27001, PMBOK and TOGAF. Each of these is designed to meet the specific requirement of the user community. Additionally, each has a specific depth and breadth of coverage in a specific focused area. There was no one comprehensive framework which could be the one overall holistic framework that could integrate and encompass requirements from other standards and frameworks, cover the enterprise end to end and meet the needs of all stakeholders. The COBIT framework filled that need. COBIT 5 Continue reading

CMMI – Capability and Maturity Model Integration

Many organizations try to improve their quality and productivity by establishing a company-wide process improvement program. These programs often result in large amounts of process documentation which eventually becomes a burden or is ignored completely. In many cases, the organization is left with very little benefit to show for its efforts. Organizations often struggle with delivering consistent quality internally as well as externally. Not only their customers but their employees and other stakeholders too are victims of these inconsistencies. Following are few of the indicators of this experience – With every new transaction with the organization, the customers gets a different experience in terms of the documentation quality, product / service quality, delivery quality, support quality, etc. Employees often struggle Continue reading